Thinking of our users, we work continuously to provide the highest quality in our services; however, there are factors beyond the company’s control that may affect the user experience, such as:
➣ The topographic and weather conditions where you use the service.
➣ The technical characteristics and the state of conservation of the mobile device used by the customer.
➣ The use of the service indoors, in underground sites, high floors, elevators, aircraft, structures, and places built with materials that degrade radiofrequency signals, or in locations with an unusual concentration of users, to cite some examples.
➣ The installation of repeater or signal amplifier equipment from third parties not authorized or approved by the Federal Telecommunications Institute.
➣ Signal blockers operated by penitentiary authorities may affect users even kilometers away from the centers.
Cobertura Actual
Cobertura Garantizada
Cobertura 2G (Telcel)
Cobertura 3G (Telcel)
Cobertura LTE (Telcel)